Active Opportunities

---

Responsibilities:

• Work in an Agile environment 
• Deliver timely project execution and project work products that exceed customer expectations
• Contribute to functional specifications and detailed design documents for client projects
• Serve as a technical resource for client projects
• Maintain awareness of industry trends and emergent technologies

Requirements:

• At least 8 years experience designing/developing custom solutions using Core Java, Java EE, Spring
• Experience with high-volume, real-time, event sourcing systems
• Familiar with time series data stores with high cardinality/dimension (millions)
• Designed/Developed/Managed ingestion APIs handling millions of events per second
• Designed/Developed/Managed data stores in petabyte scales
• Familiar with multi-cloud deployment models (i.e. AWS, GCP, Azure)
• Experience with full XP, Scrum, and waterfall projects
• Experience with stream-based data processing
• Experience with Google Cloud Platform
• Working understanding of the UML and Agile Modeling
• Experience with agile software engineering practices such as Continuous Integration, unit testing, TDD, and refactoring
• Strong knowledge of object-oriented design methodology and software design patterns
• Excellent communication and team-building skills
• Willingness to travel when necessary

Nice to Have:

• Experience with payment systems
• Working understanding of basic principles of statistics
• Experience with Hadoop 
• Experience with Kafka, Elastic Search
• Experience with Grafana
• Experience with the ELK stack, Splunk

Preferred Qualities:

• Friendly, with strong communication skills. Interested in a team-oriented atmosphere
• Driven to learn new technologies and solve challenging problems.
• Open to solving problems in a new way
• Efficiency-minded engineer. Passion for creating and optimizing the most efficient software

Role Summary:

Our client is seeking an experienced Salesforce Developer.

Essential Functions:

• Work with IT project managers, business analysts, and senior software developers to evaluate project requirements, create technical designs and implement changes within the Salesforce instance
• Manage applicable phases of systems implementations (e.g. configuration, customization, integration, data migration).
• Participates in software specification, gap analysis, and requirements analysis.
• Develops and refines of proofs-of-concept to confirm requirements.
• Testing, including defining/supporting user acceptance testing (UAT) and gathering feedback from pre-release testers.
• Ability to log, track, and manage issues, bugs, and enhancement/ features requests logged in JIRA.
• Participate in software release and post-release activities, including end-user training and support (e.g. developing demos).
• On-going systems administration, maintenance, and support functions.
• Ability to follow and work within project work plans and timelines to meet changing needs and requirements.
• Capture, mitigate and /or escalate issues in a timely fashion.
• Ensure consistency of specifications across sub-systems.
• Write and/or review deliverables, end-user guides, support documentation.
• Additional projects such as web development, as assigned.

Qualifications:

• Bachelor’s degree in computer science strongly preferred. 5 or more years of progressive development will be considered in place of a degree.
• 1 or more years of object oriented programming experience: Java or C# preferred.
• Salesforce experience required: Apex classes and triggers, SOQL, or Visual Force.
• Experience with relational databases a strong plus: SQL queries, views, and stored procedures.
• Experience with web applications a strong plus: HTML, Javascript, XML, web services (SOAP or REST).
• Experience with entire software development lifecycle (Agile, SDLC, Iterative).
• Proven experience with integrated systems required.
• General Programming Skills.
• Software Performance Tuning.
• Software Design, Debugging, Development, Documentation, and Testing.
• Strong analytical and problem solving skills.
• Flexibility and attitude to achieve tight deadlines.
• Solid, detail-oriented documentation skills.
• Strong balance of business and technical skills and ability to “translate” technical concepts clearly to non-technical decision-makers.
• Rapidly adapt and respond to changes in environment and priorities.
• Ability to work with a complex stakeholder group across geographical boundaries.
• Ability to work creatively, propose ideas and contribute to working groups.

Role Summary:

The Infrastructure Systems Manager's primary responsibility is to oversee the streamlined operation of the Infrastructure Systems team and ensure it aligns with the business objectives of the organization. This position is responsible for infrastructure, performance, availability, incident, capacity, configuration, and change-management processes and for the tools, vendors, and resources to support 24×7 uptime and availability SLAs. The candidate must have in-depth, hands-on technical skills in networking Azure, Office 365, VMware, Networking and Identity management,  appreciating the impact of how these backend technologies serve front end applications, corporate functions, and business process to enable our customers.

The ideal candidate will have experience in working with Home Building previously (preferred but not essential), will have had experience in supporting and managing ITSM processes. Further they will have excellent management skills, providing leadership, coaching and mentoring as part of their daily activities. An exceptional sense of customer service is needed to both provide an example for the team and engage with the organization. As this is a business facing role, they will also have excellent communication skills and be able to quickly articulate progress to business users from line level to Senior Management.

The candidate will also have experience in managing geographically dispersed environments from a central location. Our environment includes 1 corporate office, 2 datacenters, cloud infrastructure,  17 divisional offices and 300 sales offices, all of which are managed from the Phoenix HQ. Experience in ensuring availability, management and maintenance of an environment as dispersed and complex as this is strongly preferred.

Responsibilities:

• Leads development, documentation and maintenance of IT infrastructure policies, procedures, and standards across the IT department 
• Monitors and routinely audits compliance to all IT infrastructure procedures and policies, and ensures consistency of internal controls across IT infrastructure 
• Monitors all IT infrastructure to ensure uptime requirements are met, measured through service level agreements 
• Manage operations of a hybrid cloud infrastructure team
• Manage 3rd party service providers, e.g., NOC, security, engineering, ISP
• Provides oversight and ownership for all IT infrastructure and dependent systems 
• Assist in system and software architecture and design to ensure that IT infrastructure platforms are appropriately scaled at all times 
• Produce and maintain IT infrastructure best-practices for IT infrastructure staff, and oversee training 
• Author and exercise the information technology disaster recovery and business continuity plans
• Integrate continuous improvement processes through the use of metrics and trends to drive availability, scalability and high performance
• Manages several simultaneous projects and other related tasks, as assigned. Interact with various internal and external groups to facilitate successful project completion.
• Maintains key infrastructure support systems such as Identity and Access Management, Inventory, Patching, Anti-Virus, Printing, Mobility 
• Facilitates compliance controls and audits as part of SOX guidelines 
• Support and participate in the investigation of security incidents, identifying root, technical, contributing or organizational causes, and implement preventive actions where necessary 
• Has accountability for performance, development and coaching of staff (i.e. hiring, performance management, salary increases, etc.).
• Serves as an escalation point for all Service Desk and Infrastructure support 
• Ensures collaborative working practices are implemented and encouraged within the team, across the team, and with business partners.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking current practices; participating in professional societies.
• Other duties as assigned.  Regular attendance is required to fulfill the essential functions of the job.

Requirements:

Essential:

• Minimum of 10 years' experience with Microsoft Windows Servers 2012-2019 infrastructure including Active Directory, Group Policy, DNS, DHCP management and implementation
• Implementation and support:
• Cloud services - Office 365 with Enterprise Mobility & Security, Azure Web resources
• VMware virtualization (ESX, vCenter, SRM) on converged platforms (HPE Synergy                           preferred) 
• Datacenter core networking, branch networking, and remote access VPN. Edge networking technologies including SDN, MPLS, DMVPN
• Cisco\Meraki networking, routers, client-access switches, wireless technologies, and network segmentation.
• Strong understanding of SOX compliance, IT audit processes and security processes.
• Additional experience with HP Nimble, Brocade, Avamar, Veeam, HP servers, Anti-Virus platforms, Citrix, SCCM, Antivirus, iSeries, SQL Server, security certificates, and system monitoring tools preferred
• Excellent written and verbal communication skills including technical writing skills.
• Proven experience in managing technical engineering and support teams.
• Advanced understanding of ITIL methodologies and processes.
• Knowledge of basic principles of Project Management (PMI or similar methodologies).
• Identifies risks, issues, decisions and assumptions and resolves or escalates them appropriately.
• Is highly driven towards on-time, on-budget deliverables that meet the company’s objectives.
• Work is performed in an office environment; continuous contact with other staff and the public is necessary.
• Is able to manage expectations across multiples cross functional teams
• Occasional travel throughout the country may be required.
• Able to work and operate from client’s corporate office.
• Able to sit for extended periods; frequently stand and walk; normal manual dexterity and hand-eye co-ordination; lift and move objects weighing up to 25 lbs.; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, etc.

Preferred:

• Experience of Home Building Industry (or a closely aligned industry)

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 7 years of IT experience with an in depth knowledge of IT infrastructure, networking methodologies and VMWare and Windows platforms
• 3+ years of IT management experience 
• 2+ years’ experience developing and leveraging PowerShell scripts to automate tasks
• ITIL training and qualifications
• 10+ years progressive work experience in information technology infrastructure roles will be considered in lieu of formal education.

Role Summary:

The Manager Digital Innovation will be responsible for leading the investigation into evolving concepts / technologies that may create a strategic advantage for our client. Works closely with the Chief Innovation Officer to create and implement an innovation strategy, then rollout a process to assess, test, monitor, evaluate, and transition the successful initiatives to functional teams. Coordinate with management and application architects to design system solutions and create implementation and support models for secure software technologies

Responsibilities:

• Gather, generate and document ideas, proposed solutions and initiatives from a wide variety of internal and external sources by attending industry conferences, reading articles and journals, conducting brainstorming workshops, interfacing with universities and other research organizations, and partnering with vendors
• Identify future trends (e.g. blockchain, AI, ML ) to assess their potential impact on and cost/benefit to the company, documenting for discussion and evaluation.                                              
• Assist the CIO to identify, prioritize and communicate the innovation strategies, and support the CIO to articulate, socialize and execute the vision throughout the organization
• Create a pipeline of ongoing innovation ideas through a repeatable innovation process. Establish and maintain a framework for collecting, tracking, evaluating, and testing/vetting ideas, interfacing with universities and other research organizations, and partnering with vendors.
• Build relationships with personnel within the company to explore the feasibility and benefit of new technologies / products. Oversee pilot / proof-of-concept efforts and subsequent transition to functional teams.
• Advocate for innovation and build support (including budgetary) across the organization. Develop skills in employees to support creative thinking and innovation.
• Perform other duties as required

Minimum Qualifications:

• Bachelor’s degree and
• Eight (8) years of experience in Science, Technology, Engineering, Math or a related field, including five (5) years of experience in Innovation Research and/or Management Consulting in the manufacturing or natural resources industry.  

Preferred Qualifications:

• MBA
• Experience with innovation methods and tools
• Strong interpersonal skills
• Creative and able to think broadly
• Experience in product development
• Experience functioning in an Agile organization
• Public speaking and workshop presentation experience

Criteria/Conditions:

• Ability to understand and apply verbal and written work and safety-related instructions and procedures given in English
• Ability to communicate in English with respect to job assignments, job procedures, and applicable safety standards
• Must be able to work in a potentially stressful environment
• Work is performed primarily in an office setting, and occasionally in an outdoor or plant environment.
• Personal protective equipment is required when performing work in an outdoor or plant environment, including hard hat, hearing protection, safety glasses, safety footwear, and other protective equipment as required.
• This client promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing and on-going random drug testing as per applicable State laws.

Role Summary:

The Sr Director of Data Science will report directly to the Chief Strategy and Innovations Officer and closely collaborate with an established analytics leadership team to define and deliver an analytics roadmap. The successful candidate will use their expert-level leadership and collaborative skills to influence the organization by helping implement a culture of mathematical rigor, experimentation and efficient & effective iteration that focuses on driving business performance.

Responsibilities:

• Conduct advanced analytics leveraging predictive modeling, machine learning, data mining, data visualizations, simulation, and optimization; interprets disparate data/complex data sets/ structured and unstructured data and other techniques to deliver insights or develop analytical solutions to achieve business objectives
• Act as a technical thought leader in collaboration with the analytics leadership team, helping to set the strategy and standards for data science and advanced analytics
• Work with senior leaders from all functions to explore opportunities for using advance analytics
• Provide technical leadership, coaching, and mentoring to talented data scientists and analytics professionals
• Guide data scientists in the use of advanced statistical, machine learning, and artificial intelligence methodologies
• Guide the work of other data scientists to provide support and assistance, while also ensuring quality
• Define data science methodology for more complex business problems
• Partner with the team’s Technology Manager and data engineers to enable appropriate data flow/data model, development tools/technology, rapid prototyping and inform the design of analytics products
• Partner with domain experts to verify model capabilities and translate modeling outputs from statistical inferences into business language
• Coach and Develop employees on all levels about data science tools and methodologies

Qualifications:

Required:

• This position requires a minimum of 10 years of progressive advanced analytics experience, developing predictive mathematical models and algorithms.
• Proven knowledge of various databases with ability to code in Python, R, and SQL is required.
• Hands on experience with Machine learning and AI (ie: random forest, linear regression, cluster analysis, XG Boost, etc.) is required
• Experience with data integration, profiling, cleansing and normalization: structured, unstructured, 3rd party is necessary.
• Strong proficiency with data visualization techniques is necessary.
• Proven knowledge of statistical inference is needed.
• Ability to frame solutions to complex problems is vital.

Preferred:

• Image recognition and natural language processing preferred.
• Experience with simulation, network optimization, and workflow analysis is preferred.
•  

Standard:

• Advanced proficiency in Microsoft Office, including Word, Excel and PowerPoint is required.
• Demonstrated ability to communicate across all levels of the organization is necessary; must be able to clearly articulate technical ideas to a non-technical audience both verbally and in writing.
• Ability to work independently and in a team is vital.
• The ability to multi-task, and manage multiple projects to meet various deadlines simultaneously is required.
• The ability to work efficiently under pressure, accurately meet deadlines, present a professional demeanor and work well independently is essential.
• Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.
• In addition, organizational and problem solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential. Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.

Educational Requirements:

Master’s degree in Computer Science, Applied Mathematics, Quantitative Economics, Statistics, Engineering, Physics, Applied Sciences or related field. PhD preferred.

Role Summary:

Our client is seeking an individual to join their team that is self-driven and a system troubleshooter at heart. The individual will need to be able to effectively communicate with clients regarding the system administration and troubleshooting of their systems by monitoring and managing these devices remotely from client’s Scottsdale office. Additionally, the ideal candidate will need to understand how to set priorities on incoming tasks with minimal assistance. Linux administration and SIEM configuration experience is highly desired.  

Your primary responsibilities will be designing and implementing best-practice-based configurations and customizations on customer systems, including RSA Netwitness, LogRhythm, Microsoft Sentinel, Mimecast, and more. Other responsibilities will include maintenance, system upgrades, and troubleshooting on these systems as well as internal corporate IT systems as needed. This position is a blend of security engineering as well as system administration.

Responsibilities:

• Providing Engineering support for security-related devices to include SEIM/Log Management, IDS and other security devices
• Administering, upgrading and supporting a variety of systems (Linux, Windows, Network)
• Utilizing progressive troubleshooting skills
• Integrating diverse systems and automating tasks
• Demonstration of understanding advanced networking concepts
• Interfacing directly with customers to understand their needs and provide timely, accurate solutions

Requirements:

• Solid understanding of IT systems, networking, domains, and enterprise applications
• Experience with administration of SIEMs, specifically RSA Netwitness, a plus.
• Ability to identify system faults, triage, troubleshooting, and see issues through to resolution 
• Candidate should be able to react quickly, decisively, and deliberately in high stress situations
• Ability to learn new technologies quickly
• Strong verbal/written communication and interpersonal skills 
• Self-motivated with the ability to work independently, prioritize, and multi-task
• Ability to communicate and coordinate with internal and external customers while working on other complex issues or tasks
• Participate in weekly on-call rotation 
• Experience working in environments with compliance standards such as HIPPA, PCI, or other security compliance standards

Role Summary:

Our client is seeking a data and analytics developer. This role is intended to bridge the data science and application development teams, and would be a good opportunity for either a strong developer looking to get into data science, or a data scientist looking to broaden their technical knowledge.

Our client is a leading alternative investment management firm with $10 billion in AUM across residential real estate, mortgage finance, and credit strategies.  Their real estate platform has invested nearly $3 billion across three single-family rental funds and related separately managed accounts, creating the third largest owner and operator of single-family rentals.  The real estate platform comprises ~900 employees.

Key Responsibilities:

• Sourcing raw data from SQL databases, cleaning and validating data.
• Using in house analytic platforms and libraries to value and bid portfolios, evaluate performance, and build models for the real estate business.
• Evaluate and integrate third party analytics and data.
• Assist with migration of apps and code libraries onto AWS.

Requirements:

• Undergraduate degree in a quantitative subject, a graduate degree is preferred. At least 2 years of experience with ETL processes in Python and SQL. Should demonstrate familiarity with typical data analysis, modeling, and visualization tools and libraries (e.g., pandas, scipy, sklearn, numpy, statsmodels, tensorflow, and Jupyter).
• Strong communication skills with an ability to present data and analysis clearly and professionally to other quants and to non-quantitative end-users.
• The ideal candidate will take ownership for responsibilities, both for tasks assigned and for projects identified and pursued independently by the candidate. 
• The candidate should be a collaborative team player who is highly professional, respectful, and honest. As part of the broader SFR Analytics team, the candidate should be open to new ideas and willing to roll up their sleeves with colleagues to do what it takes to get the job done well.
• The candidate should show aptitude to understand and analyze problems and apply critical thinking to ensure accuracy of solutions.

Additional Information:

This position offers the opportunity to join a collegial, entrepreneurial firm committed to the personal and professional growth of its team members and to maintaining a positive, encouraging work environment where people enjoy working together. The company offers a comprehensive benefits and perks package, including: 

• Competitive base salary and bonus
• Long-term incentive compensation program
• 401(k) plan with an employer match 
• Health insurance with significant employer contribution
• Paid Time Off (PTO) program

Role Summary:

The Workforce Leader oversees all Workforce Analysts at multiple locations, supporting several clients. Understanding of business requirements and the ability to negotiate to provide realistic work levels, reporting metrics and outcomes are critical in this role. This person is responsible for the Workforce Analysts activities including monitoring, reporting and analysis of incoming volume patterns through a workforce management and planning system application. This individual is responsible for partnering with various business leaders in each line of business to provide accurate forecasting, intraday production monitoring, and workforce planning statistics. The Workforce Leader ensures the Workforce Analyst team provides planning and scheduling for optimal service levels to ensure performance guarantees are met. This individual will generate daily, weekly, monthly, and quarterly reporting while identifying trends and providing analysis. The Workforce Leader will ensure the Workforce Analyst team executes the intraday service level plan and communicates with all levels of management regarding operational issues and impacts. The successful person will have excellent negotiation, communication and excel skills and understands the operational needs of the business. 

This position will be responsible for the following:

• Overall performance of the Workforce Analyst team
• Shared responsibility for client satisfaction
• Utilize workforce management software to research and analyze historic records of volume, workload and performance to identify trends and patterns resulting in accurate planning and forecasting.
• Perform various ad hoc analyses; formulate conclusions and present conclusions to senior leadership.
• Generate intraday, daily, weekly, quarterly, and monthly contact center reports.
• Manages Key Performance Indicators, including (but not limited to): Service Level, Occupancy, Abandonment %, ASA and AHT.
• Provide optimal resource planning, scheduling and identifies new schedule methods, strategies and opportunities.

Essential Duties and Responsibilities:

• Ensures team monitors and measures call volumes and performance of the Contact Center to assure the highest effort of productivity.
• Review business requirements to define metrics that are realistic, actionable and meet client expectations.
• Utilize workforce management software to research and analyze historic records of volume, workload and performance to identify trends and patterns resulting in accurate planning and forecasting.
• Prepares and maintains Contact Center reporting, including individual, team, and department statistics.
• Monitors and analyzes real-time volume patterns across multiple lines of business to determine appropriate staffing adjustments and recommendations toward meeting performance guarantees.
• Provides analysis of full-time equivalent (FTE) and position capacity for the staffing planning process, specifically staffing (permanent headcount) and scheduling (situational headcount).
• Reviews analysis of records and actual call volumes compared to forecasted call volumes to make recommendations to achieve customer satisfaction.
• Studies departmental work, vacation, and absence records for ongoing historical trend analysis and forecasting purposes.
• Identify, track, monitor and report system anomalies and processes.
• Perform various ad hoc analyses; formulate conclusions and present conclusions to management.
• Make necessary adjustments to workforce management software to appropriately track the productivity of Contact Center Specialists.
• Generate intraday, daily, weekly, quarterly, and monthly contact center reports.
• Communicate internally and externally to ensure alignment and client satisfaction.
• Negotiates effectively with clients to ensure separation of responsibilities and duties operationally for the workforce team.
• Manages Key Performance Indicators, including (but not limited to): Service Level, Occupancy, Abandonment %, ASA and AHT.
• Provide optimal resource planning, scheduling and identifies new schedule methods, strategies and opportunities.
• Performs other duties as assigned.

Other Duties:

• Excellent verbal and written communication skills
• Advanced level Excel skills
• Exceptional planning and organization skills
• Practices sound judgment and decision quality
• Timely decision making ability to set and manage priorities
• Demonstrates strategic agility strong ability to think intelligently and strategically
• Process Management ability to manage the overall workflow of the Contact Center
• Time management ability to manage multiple competing priorities and met expected deadlines
• Presentation skills ability to share information in an easy to understand manner
• Business Acumen strong understanding of the Contact Center policies and procedures aligned with client expectations
• Strong attention to detail
• Ability to work independently
• Approachability displays resourcefulness

Requirements:

• Associate's degree, technical degree, two years college course work, or equivalent work experience
• Three years or more workforce management experience in a customer-service environment (preferably a call center)
• Extensive knowledge of Cisco UCCE/CUIC platform preferred
• Ability to understand, analyze and report on call center metrics
• Ability to understand business requirements to formulate metrics to achieve positive results
• Strong organizational skills and the ability to prioritize workload, meet deadlines and perform multiple tasks with strong attention to detail
• Ability to analyze and solve complex situations
• Advanced knowledge of Word, Excel and Access
• Excellent verbal and written communication skills