Active Opportunities

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Role Summary:

Responsible for ensuring internal end-user satisfaction during problem resolution process. Required to track detailed information, including diagnostic troubleshooting steps, about each end-user’s service need in an online ticketing system. Maintaining constant communication to end-users and other team members is essential for successful operation. Information technology is highly dynamic, and the qualified candidate must have the ability to acquire and maintain a working knowledge of a wide range of applications and systems. A skilled approach to support, with emphasis on customer service is expected. The position requires a dependable, results-oriented team player, a self-starter who can work with minimal supervision and with the support of their peers. This role is part of the Enterprise IT team that manages IT across the brand.

Responsibilities:

• Emotionally intelligent; demonstrates patience, understanding and empathy for a frustrated customer. Has a true desire to build a relationship with the customer.
• Problem solver: takes the initiative to reproduce the problem before navigating a solution by understanding not just what went wrong, but what action the customer is after.
• Good communicator: has a practiced grasp on how to reduce complex concepts into familiar, digestible terms for a customer, avoiding long-winded explanations and focusing on solving the issue quickly. Friendly, honest, and — most importantly — brief.
• Methodical; deliberate, detail-oriented with the ability to get to the heart of the problem. Regularly follows up with customer until their problem is resolved.
• Creative and resourceful; finds clever and fun ways to go the extra mile — and wants to do so in the first place!
• Receive technical support requests from internal users via phone, email, and online ticketing system.
• Interact with end-users in a professional and courteous manner, providing quality service.
• Accurately identify, evaluate and prioritize end-users' issues, requests and/or questions.
• Provide first level support and other documentation as necessary to aid in troubleshooting, resolving or reproducing the end-user issues or escalate as necessary.
• Document issues, requests and/or questions into ticketing system.
• Regularly communicate with end-users as to the status of open tickets.
• Perform post-resolution follow-ups to issues/requests.
• Increase productivity by continued improvement of knowledge level and troubleshooting procedures.

Qualifications:

• Minimum of one year of experience in a technical role providing remote support in a technical service desk environment.
• Strong track record of understanding and interest in current and emerging technologies both from Administrator side and end user side.
• Ability to effectively document and triage most calls.
• Demonstrated understanding of how this role affects the end-user or other team members involved in serving the client.
• Mature approach with a focus on customer service, rapport-building, listening, and questioning skills.
• Effectively apply communication skills to build and maintain relationships.
• Able to work effectively with others and to build a shared vision which leads to accomplishing team goals and identifying/resolving problems.
• Knowledge of PC, laptop and printer hardware configuration, deployment and troubleshooting.
• Experience with Windows operating systems, Adobe, Office 365, Outlook, Excel, PowerPoint, Printers, Hardware, Active Directory, Zoom Meeting Software, Understanding of TCP/IP and the ability to learn various application platforms.
• Provide remote and on-site support to 16 locations and counting
• Prior experience utilizing ticket tracking system is a plus

Role Summary:

Our Client is a technology company that provides innovative solutions and exceptional service for their customers. They have a high energy level and customer focus of an innovative startup, backed by the experience and leadership of a top management team.

You are collaborative, hardworking, value integrity and bring a positive attitude to everything you do. You care about where you work and the people you work with. You are a creative problem solver and can prove it. You are a team player, ready to step up and step in when needed. You value individuality, and actively seek out perspectives, ideas and insights other than your own. 

Essential Duties and Responsibilities:

• Safeguards information system assets by identifying and solving potential and actual security problems.
• Protects system by defining access privileges, control structures, and resources.
• Recognizes problems by identifying abnormalities; reporting violations.
• Participates in architecture and software development activities.
• Translates loosely defined requirements into solutions.
• Implements security improvements by assessing current situation; evaluating trends; anticipating requirements.
• Determines security violations and inefficiencies by conducting periodic audits.
• Upgrades system by implementing and maintaining security controls.
• Keeps users informed by preparing performance reports; communicating system status.
• Maintains quality service by following organization standards.
• Maintains technical knowledge by attending educational workshops; reviewing publications.
• Collaborates with others on the project to brainstorm about the best way to tackle a complex technological infrastructure, security, or development problem.
• Performs incremental testing actions on code, processes, and deployments to identify ways to streamline execution and minimize errors encountered.

Education & Required Skills:

• System administration
• Network security
• Problem solving
• Information security policies
• On-call network troubleshooting
• Firewall administration
• Network protocols
• Routers, hubs, and switches
• Informing others
• Process improvement
• Cloud Services: AWS, Azure, Google
• Terraform
• TypeScript
• Golang
• Shell Scripting

Role Summary: 

Under minimal supervision, the Senior Solutions Architect is responsible for the design of one or more applications or services within an organization and is typically part of a solution development team. The Solutions Architect Senior will be responsible for assisting product and program teams with their short- and long-term architecture and environment vision.
 

Essential Duties and Responsibilities:

• Perform hands-on solution design, solution architectures, architecture roadmaps, prototyping, proof-of-concepts, and development tasks as required in support of programs, projects, and products as requested
• Provide solution architectures at the project, product, and program levels that span highly complex processes, systems, applications and technologies. 
• Ensure solution is scalable, sustainable, and meets overall business requirements
• Act as a liaison between Technical team, Functional team, Business Functions, and System Integrators to drive architecture solutions
• Ability to immerse in a function or technology to develop advanced level of proficiency in a time box
• Be recognized as a functional expert in applicable product space
• Be recognized as a technical expert in applicable product space
• Provide clear options, measures of performance, and assessments for architectures to the project, product, and program teams as required.
• Document and proficiently explain complex architectures at any level of detail to any and all levels within the organization
• Lead Solution Architecture reviews (also known as functional review boards) with program and product teams prior to design and development activities and ensure solution is scalable, is aligned with internal product roadmaps, and meets customers’ business requirements
• Lead subsequent reviews of agreed architecture at critical project phases
• Mentor additional team resources as necessary, especially junior solution architects
• Ability to influence peers and leadership stakeholders
• Support translation of business needs into solution architecture requirements, application of multiple technical solutions to business problems, and estimation of the financial impact of solution architecture alternatives
• Ability to quickly comprehend the functions and capabilities of new technologies
• Complete work in a timely and accurate manner while providing exceptional customer service
• Other duties as assigned
  
   

Qualifications:

• 10+ years systems experience with diverse operational, development and business roles
• 10+ years experience with systems process design and improvement. 
• 8+ years experience in an architecture role
• Experience in developing integrated solutions involving process, data, and technology
• Exceptional conceptual, strategic thinking, problem solving, technical and analytical skills
• Strong written and verbal communication skills
• Leadership and interpersonal skills including teamwork, facilitation, and negotiation
• Proven ability to work effectively within a large organization that operates using matrix management structures
• The ability to work independently and in a team is vital. 
• The ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor is essential. 
• The ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary. 
• Maintaining confidentiality, treating others with respect and upholding Company values are key attributes. 
• In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.

Educational Requirements: 

• Bachelor’s degree in Business Administration, Computer Science or Management Information Systems; OR equivalent experience 

Essential Duties and Responsibilities:

• Maintain HIPAA guidelines to ensure the confidentiality of all calls and documents.
• Responsible for designing and implementing enterprise infrastructure and platforms required for cloud computing.
• Analyzes system requirements and ensures that systems will be securely integrated with current applications.
• Maintain a deep understanding of system development in cloud environments, including Software as Service (SaaS), Platform as Service (PaaS), or Infrastructure as a Service (IaaS).
• Special projects as assigned.
   

Qualifications:

• Bachelor’s degree preferred; relative experience will be considered in lieu of degree
• 8 – 10 years’ experience

Required Skills and Abilities:

• Availability Management
• Cloud Computing
• IaaS (Infrastructure as a Service)
• PaaS (Platform as a Service)
• Requirements Engineering/Analysis
• Systems Analysis
• Application Performance Monitoring (APM) Software
• Cloud Platform as a Service (PaaS) Software
• Infrastructure as a Service (IaaS) Providers
• IT Storage Management Software
• Network Security Software
• Operating System

Essential Duties and Responsibilities:

• Position requires significant travel to company locations in multiple states.
• Provides on-site and remote support for IT hardware and software, and serves as an escalation point for the IT Helpdesk.
• Performs installation and configuration of new IT hardware including break-fix and new hardware request, as well as deployment of new facilities.
• Performs decommissioning and removal of retired IT assets.
• Utilizes asset management system to maintain accurate IT inventory and tracking.
• Documents, tracks, and monitors issues and tasks using the IT ticketing system.
• Works with third party vendors to address technical needs including cabling, carrier network connectivity, VoIP, and copier/printer services at new and existing locations.
• Trouble shooting of computer workstation hardware including peripherals.

Qualifications:

• Minimum of High School Diploma or equivalent.
• Must have minimum of two to five years or combination of education and experience in IT roles such as helpdesk and field support. Healthcare, NextGen software, Installation, termination, and testing of network cabling
• Technical understanding of software and operating systems.
• Knowledge of telecom connectivity and low voltage cabling.
• Familiarity with network concepts including physical connectivity, wireless, and TCP/IP configuration.
• Must have excellent interpersonal and communication skills.
• Must be a critical thinker with attention to detail.

Preferred Education:

• Associate's Degree or equivalent certificate preferred.
• CompTIA A+ certification, CompTIA Network+ certification highly preferred

Role Summary:

Our client offers a fast-paced, innovative environment where you will be provided the tools, resources, and experienced leadership within the Storage-as-a-Service (STaaS) marketplace through Cloud/Hybrid/On-Premise solutions.

Serving as an integral member of the team, this role will work with customers to solve technical questions or issues. Our ideal candidate will be an adept problem solver who enjoys being part of our customer’s success. Our client’s DevOps & Support Engineer position requires highly technical professionals who understand storage, infrastructure, and Linux operating systems. Our team is comprised of exceptionally smart, driven, and technically astute professionals.

We are not offering relocation assistance at this time. The role will be based out of our Irvine, California HQ office.

Essential Duties and Responsibilities:

• Mix of Support, Operations and Development tasks for on-premise and cloud deployments
• Problem solver, capable to identify and resolve issues, being able to see the big picture
• Eager and willing to learn new technologies and skills
• Perform operational tasks including, but not limited to SW/HW installations, upgrades and more
• Configuration of servers, networking equipment and cloud resources
• Creation and integration of tools for internal and/or external consumption
• Take ownership of support operations for our client’s customers (level 1 - level 3)
• Track issues through to resolution
• Provide prompt and accurate feedback to customers
• Prioritize and manage several open issues at one time
• Escalate issues to the next level, as needed
• Build and maintain strong relationships with customers
• Participate in training customers, as required
• Document processes and update knowledge base
• Work closely with senior members of the DevOps and Engineering teams

Qualifications:

• Must have Networking experience
• Excellent communication skills including prior client-facing experience
• Excellent team player by providing support when needed
• Proven knowledge of servers, networks, and storage
• Thorough understanding of Linux & Windows is a plus
• Basic or advanced programming skills are a plus

Role Summary:

Our client is seeking a Solutions Architect, that offers software, analytics, and technology-enabled services to help create a stronger, more collaborative healthcare systems. This position concentrates extensively on cutting edge AWS products and solutions, to enable the organization to better address the agility and automation requirements to foster innovation and to increase release velocity.

Essential Duties and Responsibilities:

• Design secure AWS architectures to incorporate policies, standards and guidelines for cloud applications, platforms, core services, and security controls across multiple public and private cloud environments, and drive implementation efforts.
• Collaborate with other stakeholders to build the landing zone and associated ecosystem components adhering to the InfoSec, IT Strategy.

Qualifications:

• 6+ years of IT Experience with minimum 4 years of experience with building and architecting with AWS cloud.
• 3 years project experience migrating and deploying cloud-based solutions (AWS)
• Direct experience migrating applications from the enterprise to public cloud providers (e.g. Amazon, Google, or Microsoft)
• Experience working Linux and Windows Desktop and Server environments
• Experience working in Agile development environments
• Data migration experience from databases such as MySQL to Redshift and DynamoDB
• Experience with AWS data related tools such as Glue and Sagemaker
• Experience using compute tools: EC2, Lambda, ElasticBeanstalk, ECS, ECR
• Experience using S3 for cloud object storage
• Experience with BI tools such as Quicksight

Preferred Skills and Experience:

• AWS Certified Solution Architect - Associate or similar preferred
• Experience using a tool such as Logi Analytics

 Essential Duties and Responsibilities:

• Lead designs, develops, and implements web-based Java applications to support business requirements
• Mentor and build skills across the team through effective standards setting, code reviews, and pairing
• Follows approved life cycle methodologies, creates design documents, and performs program coding and testing
• Resolves technical issues through debugging, research, and investigation
• Design and develop API and microservices
   

Qualifications:

• Bachelor’s degree in area of specialty or 4 – 7 years’ related experience.
• Ability to work independently and collaboratively in nature
• 5+ years hands-on experience in Java Stack (Open Source Java, Spring Framework, Spring Boot)
• 4+ years of developing effective APIs and REST/SOAP web services
• 5+ Extensive experience working in Agile methodology
• Relational databases – Postgres
• Ability to design testing and CI/CD frameworks
• Git, Subversion, or similar tool for source control
• Excellent communication and interpersonal skills
• Intermittent physical effort may include lifting to 25 lbs., walking, stopping, kneeling, crouching or crawling may be required
• Frequent sitting, use of a keyboard, reaching with hands and arms, talking and hearing approximately 70% of the time; 30% or less time is spent standing
• Normal vision abilities required including close vision and ability to adjust focus

Role Summary:

An Operations Specialist is a member of the core team of IT operations for Atlas Healthcare Partners, supporting network infrastructure, desktop services, email, directory services, cloud services management, information security, and application support.

Essential Duties and Responsibilities:

• Follows and updates documentation, training, and support to the helpdesk, and resolves issues escalated up from the helpdesk.
• Monitors application and network availability and performance, working with the Core IT team to resolve performance impacting issues.
• Working with staff to balance necessary usability while ensuring the highest level of security monitoring and awareness for the Atlas network, protecting financial, PCI, PHI, and other sensitive data from risk.
• Adherence to a high level of ITIL process, documentation, and control. Willingness to follow a Lean IT approach to continuous process improvement.
• Display an evergreen attitude to learn new technologies and evaluate new approaches to problems to ensure that we are delivering the best IT experience at the lowest cost for our surgery centers.
• Ability to communicate clearly and succinctly orally and in writing with all levels of Atlas staff and partners in a productive and respectful manner.
• Partnering with our surgeons, surgery center, and headquarters staff to provide outstanding customer service and a high value IT experience.

Qualifications:

• At least 2 years of prior desktop IT support and at least 2 years of enterprise systems IT support.
• Requires working knowledge of network IP LAN/WAN routing protocols.
• Understanding of Microsoft Directory Services and Group Policy troubleshooting.
• Understanding of print services troubleshooting and implementation.

Preferred Experience and Skills:

• At least 3 years supporting IT in a healthcare organization.
• Familiarity with supporting Meraki security, switching, and wireless infrastructure.
• Microsoft Office 365 management experience.
• Microsoft file services structure troubleshooting.
• Ideally scripting development experience.

Role Summary:

The Director of IT Security will provide technical leadership for enterprise security architecture, engineering, and implementation. Create action items, processes, and technical solutions that enable the company to meet business goals as well as customer regulatory requirements. Review, assess and mitigate internal and external threats to company information.
 

Essential Duties and Responsibilities:

• Develop and implement a multi-year security strategy to ensure company data is protected securely and efficiently.
• Develop a comprehensive enterprise security architecture that will effectively scale and support regulatory and legal business requirements.
• Provide complex technical oversight and evaluations, develop, and enforce security directives, policies, standards, plans, and procedures. Drive secure implementation of solutions.
• Identify technology risks and independently evaluate the efficiency of complex information technology controls across IT infrastructure, cloud services, networks, and security support systems.
• Develop project documentation including statements of work, detailed project plans, architecture designs, detailed implementation plans, deployment plans, project test plans, and operational training material.
• Assess, design, implement and integrate security solutions such as next-generation firewalls, web application firewalls (WAF), intrusion prevention/detection systems (IDS/IPS), content filtering, secure log management, cloud orchestration, and endpoint security solutions.
• Evaluate, prioritize, and communicate threats and risks to the business. Adhere to data security and protection policies.
• Provide leadership, direction, and coaching to designated team. Proactively seek opportunities to broaden and deepen knowledge base and identify training and development requirements of the team.
• Advise information security and operations leadership on current industry trends and practices to ensure a secure environment.
• Ensure security controls are part of high-risk projects and initiatives.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
• Perform additional duties as assigned by leadership.
   

Qualifications:

• Five (5) years in enterprise security architecture including security architecture review and design required. Previous experience in servers, operating systems, virtualization and storage infrastructure and networking technologies required.
• Bachelor's degree in IT related field or equivalent combination of education and experience required.
• Must possess strong leadership and team building skills.
• Must be a conceptual and analytical thinker.
• Must be able to extract, analyze and document complex business and technical requirements/strategies from customers and IT.

Role Summary:

The Manager, Business Transformation will support the integration for our client through identifying people, process and technology streamlining opportunities that enable optimal services to be delivered to our customers. The ideal candidate is an individual passionate about delivering extraordinary customer experiences, proven to consistently drive results, and a self-motivated learner.

Essential Duties and Responsibilities:

• Lead process improvement initiatives related to integration activities across the firm, and in conjunction with support teams, deliver efficiencies and benefits to internal and external customers:
  • Support the business transformation strategy and execution plan
  • Document and monitor business processes, rules, requirements, metrics and standard operating procedures as a result of transformation initiatives
  • Facilitate and provide improvement recommendations to business units via targeted workshops to identify and drive resolution of specific issues that are critically impacting business outcomes and require urgent resolution
  • Document current and future state through process flow, value stream mapping and customer journey map exercises
  • Present findings and recommendations with confidence and communicating these to sponsors and key stakeholders
  • Monitor effectiveness of solutions implemented on ongoing basis
• Assess end to end process performance through collecting data from multiple sources to propose process improvement opportunities
• Build and maintain strong internal working relationships at all levels of the organization and across business units and site locations. Leverages these relationships in helping to drive meaningful change across the company.
• Perform other duties as assigned, especially those related to the organization’s Business Transformation agenda
• All other duties as assigned

Educational Requirements:

• Minimum of bachelor's level qualification in Business Management, Finance, Commerce, Economics, Industrial Engineering or related field is required.
• In lieu of bachelor’s degree, demonstrated significant experience (10+ years) in enterprise process design/streamlining/reengineering, Six Sigma Lean/DFSS, DMAIC or other related experience.

Qualifications:

• 2-5 years experience in process improvement, using leading methodologies, processes, and tools (e.g. Lean/DFSS/Six Sigma, PMP, Prince 2, TQM, ISO or similar, MiniTab, etc.)
• Strong process, customer journey, and value stream mapping experience that drives value-added business insights into process performance and customer impacts
• Ability to effectively work and thrive in a very fast-pace work environment
• Strong team leadership, problem-solving skills, and innovative mindset
• Strong process-driven, fact-based mindset
• Strong customer focus, results-driven management style
• Superior organizational and communication skills
• Passion for the driving improvements to the service and customer experience
• Independent thinker, motivated self-starter, high attention to detail
• Experience leveraging statistical/probably techniques and tools to analyze processes
• Proficiency with Microsoft applications (Outlook, Word, Excel, PowerPoint, Visio, OneDrive, SharePoint)

Preferred Skills and Experience:

• Financial Services industry, Broker-Dealer, Banking or Insurance experience
• Six Sigma Greenbelt or Blackbelt Certification
• Project and Program Management experience
• Call center experience
• Time in motion studies

Role Summary:

Our client is seeking a LOGI Analytics Developer, this individual must have a strong background in building scalable, high quality, and high performance application and reporting systems. As a Logi Analytics developer, the candidate will be involved in the development of application flow diagrams, creating logi objects and attributes, debugging, and troubleshooting. The candidate will work with a team of analysts, developers, managers, and business resources to build the capability for business users to develop ad hoc reports.

Essential Duties and Responsibilities:

• Experience with some combination of HTTP, HTML, XML, CSS, AJAX and JavaScript
• Experience with .Net web applications
• Experience with at least one commercial DBMS (MySQL, SQL Server,)
• Experience in environments with continuous integration and agile software development.
• Experience with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience in a projects overall system lifecycle development
• Good communication skills, must be able to clearly communicate ideas, decisions and reasoning to team members

Qualifications:

• Experience with Logi Analytics Products (ad-hoc and LogiInfo)
• Ability to create objects and attributes in Logi Analytics
• Experience with SQL & MySQL Server and SQL & MySQL Server Integration Services
• Ability to work independently.
• Ability to interact with product users at all levels
• Maintains and builds working relationships with software application vendors.
• Performs other job-related duties as assigned

Preferred Skills and Experience:

• Experience in the healthcare or insurance industries; familiarity with insurance claims is a plus.
• Experience with tools such as SQL or MySQL to export and manage datasets is a plus.

Role Summary:

The Salesforce Developer will focus on building and managing Salesforce applications using best practices and scalability in mind. The Developer will work closely with the engineering and business applications project teams to serve various business departments. The position will focus on development of new applications and enhancements, as well as support of existing systems.

As a Salesforce Developer, the role involves documenting designs, performing code reviews, and contributing to daily scrum activities. The individual needs to be highly aware of the overall strategy of the Salesforce platform and integration points. The Developer will work closely with other senior team leads and architects to assist with design reviews and architecture workshops. Software projects are executed primarily using Scrum methodology, but some initiatives and sustainment development work may be executed in Waterfall or Kanban methods.

Essential Duties and Responsibilities:

• Work with IT project managers, business analysts, and senior software developers to evaluate project requirements, create technical designs and implement changes within the Salesforce instance.
• Participates in software specification, gap analysis, and requirements analysis.
• Develops and refines proofs-of-concepts to confirm requirements.
• Leverages design patterns and best practices for application development.
• Testing, including defining/supporting user acceptance testing (UAT) and gathering feedback from pre-release testers.
• Ability to log, track, and manage issues, bugs, and enhancement/ features requests logged in JIRA.
• Participate in software release and post-release activities, including end-user training and support (e.g. developing demos).
• On-going systems administration, maintenance, and support functions.
• Ability to follow and work within project work plans and timelines to meet changing needs and requirements.
• Capture, mitigate and /or escalate issues in a timely fashion.
• Ensure consistency of specifications across sub-systems.
• Write and/or review deliverables, end-user guides, support documentation.
   

Qualifications:

• Bachelor’s degree in computer science or a related field strongly preferred. 4 or more years of progressive development will be considered in place of a degree. 
• 3 or more years of object-oriented programming experience: Java or C# preferred.
• Hands-on Salesforce development experience required: Lightning, Apex classes and triggers, SOQL, and Visual Force.
• Salesforce development certifications a strong plus.
• Experience with Sales Cloud, Marketing Cloud, Service Cloud, and Field Service Lightning a strong plus.
• Experience with relational databases a strong plus: SQL queries, views, and stored procedures.
• Experience with web applications a strong plus: HTML, Javascript, XML, web services (SOAP or REST).
• Experience with entire software development lifecycle (Agile, Scrum, Waterfall, Kanban).
• Proven experience with integrated systems required.
• Software Performance Tuning.
• Software Design, Debugging, Development, Documentation, and Testing.
• Strong analytical and problem-solving skills.
• Flexibility and attitude to achieve tight deadlines.
• Solid, detail-oriented documentation skills.
• Strong balance of business and technical skills and ability to “translate” technical concepts clearly to non-technical decision-makers.
• Rapidly adapt and respond to changes in environment and priorities.
• Ability to work with a complex stakeholder group across geographical boundaries.
• Ability to work creatively, propose ideas and contribute to working groups.

Role Summary:

Reporting directly to the CTO, the VP of Business Technology’s role is to plan, coordinate, direct, and design operational technology activities of the IT department, as well as provide direction and support for IT solutions that enhance mission-critical business operations. Operations will include database architecture, application management, marketing technologies and new investments in smarthome technologies and a resident portal. This individual will collaborate directly with all management teams and decision makers in other departments to identify, recommend, and support cost-effective technology solutions for the organization.

This position will be part of a dynamic team that is dedicated to managing applications and products for high-quality, on-time releases with a focus on how to enable the operations of those applications through a combination of solutioning, continuous delivery & integration, and efficient system sustainment planning.

In addition, the VP of Biz Tech’s primary goals are to develop and manage application portfolios for each department and to attain all IT service level agreements for the user community within the organization. This role will begin building a team of application/product owners, database administrators and other business centric technology managers. Individual will provide vision and leadership for continued development and implementing information technology initiatives across all areas of the organization.

Essential Functions:

• Act as an advocate for the organization’s business technology vision via regular written and in-person communications with the organization’s executives, department heads, and end users.
• Assess and communicate risks associated with their responsible technology investments & overall lifecycle management.
• Develop team consisting of Marketing technology, Smarthome technology, database & application managers that service our various business stakeholders while managing those programs life cycles.
• Evaluate current business systems and relevant processes and recommend better solutions to improve organizational efficienciy.
• Streamline processes through technology initiatives.
• Ensure continuous management of IT services through oversight of service level agreements with end users and monitoring of IT systems performance.
• Define and communicate corporate plans, policies, and standards for the organization for acquiring, implementing, and operating IT systems.

Qualifications:

• University degree in the field of computer science, information systems, or business administration. Master’s degree in either of these fields with technology as a core component preferred.
• 7 years experience managing and/or directing an IT operation focused on application the life cycle.
• Experience in strategic planning and execution.
• Seasoned, cross-functional leader with a focus on UX/CX, & full lifecycle management.
• Considerable knowledge of business theory, business processes, management, budgeting, and business office operations.
• Substantial exposure to data processing, database platforms, enterprise software applications, and outsourced systems.
• Saleforce application experience will be critical to this roles success.
• Sound background in various marketing analytical technologies.
• Extensive experience in various database platforms including SQL, Redshift, & Snowflake.
• Good understanding of computer systems characteristics, features, and integration capabilities.
• Proven experience in IT planning, organization, and life cycle management.
• Superior understanding of the organization’s goals and objectives.
• Demonstrated ability to apply IT in solving business problems.

Role Summary:

Our client is looking for a Business Analyst to join their team. The perfect candidate would be experienced yet open minded, willing to adapt to new processes and grow with the team and business through constant evolution and change. The ideal candidate would be customer centric, tech savvy, good with communication (verbal and written), a quick learner, confident, organized, and reliable.

As a member of the Product Management team, the Business Analyst would be the subject matter expert. Responsible for the identification, documentation, management and communication of scope and requirements for multiple products and initiatives in a fast-paced environment. Generate and capture requirements, track and resolve project issues, and create and manage user stories.

Essential Duties and Responsibilities:

• Manage intake of enhancements and feature requests
• Meet with assigned project stakeholders to perform an initial assessment of said requests, problematic situations, or new business opportunities
• Elicits requirements and acceptance criteria through customer interviews, internal brainstorming sessions, UX design and prototyping sessions, use case assessment, task, and workflow analysis
• Perform root cause analysis on business issues to identify weakness and problems
• Compile recommendations/solutions with attention to desires, capabilities, and limitations
• Work collaboratively internally and with partners to deliver chosen solution(s)
• Ensure continued alignment for all initiatives and projects with the strategic goals outlined by organization
• Serve as a liaison between IT/Dev and business to facilitate understanding of intent
• Monitor status of enhancement projects with clear communication to business partners
• Hold regular meetings to review epics, user stories and other technical documents with Product Owner, IT/Dev Teams, and Business to ensure requirements are adequately reflected in planning documents
• Prepares and distributes release notes and training documentation to accompany production releases of software
• Obtain continuous feedback from support and customers, bringing intellectual property back to the product team, and making recommendations on future service offerings

Qualifications:

• 4+ year(s) proven job experience
• Experience writing user stories, functional requirements, and specifications
• Demonstrates a high level of competency in:
• Analytical skills: ability to collect, organize, analyze, and disseminate information
  • Organizational and problem-solving skills and the ability to balance multiple tasks simultaneously and juggle priorities effectively
  • Entrepreneurial qualities, such as trying innovative solutions, resiliency to change and recognizing what is most important to get done
• Providing and welcoming open, honest, respectful, and constructive feedback
• Work independently and in a team environment
• Accurately estimate work effort for assigned tasks
• Timely completion of deliverables
• Strong written and verbal communication skills
• Working knowledge of QA principles
• Working knowledge of data structures
• Working knowledge of Scrum, Agile, and Kanban methodologies
• Working knowledge software development best practice attributes of maintainability, dependability, efficiency, and usability
• Familiar with Azure, VSTS, JIRA and Confluence
• Familiar with DevOps best practices
• B.S. degree in Information Systems/Computer Science, Mathematics, Statistics, Economics, related degree, or 4 years of?job?experience

Role Summary:

The Information Security Manager is responsible for protecting the organization’s computers, networks, and data against internal or external attacks attempting to infiltrate the organizations data or systems. This role addresses all facets (Strategy and Execution) of IT security architecture, and processes in the organization through the creation of a security roadmap, and the execution of programs to continuously improve security. This will require planning, implementing, monitoring, and reporting on various elements of the services, projects and risks assessments associated with the organization. The IT Security Manager will work with CIO, VP’s and Managers, Risk and Compliance, key business executives and stakeholders, as well as external providers to develop strategies and execute projects and programs.

Our ideal candidate will have experience with Publicly held organizations with experience across SOX, PCI and other industry specific regulations. Further they will have excellent management skills, providing leadership, coaching and mentoring as part of their daily activities. As this is a business facing role, they will also have excellent communication skills and be able to quickly articulate progress to business users from line level to Senior Management.

Essential Duties and Responsibilities:

• Develop security strategies, roadmaps and policies and processed in conjunction with VP, IT and CIO for organization IT security
• Implement control systems solutions including, but not limited to, Identity and Access Management (IAM), Data Loss Prevention (DLP), Anti-Exploitation, Next Generation Firewalls, Intrusion Prevention Systems (IPS), Network Access Control (NAC), Public Key Infrastructure (PKI), Virtual Private Network (VPN), Malware Analysis, and Application Whitelisting
• Investigates security events (e.g., unauthorized access, non-compliance with company policies, fraud, service exploitation, etc.) to determine malfunctions, breaches, and remediation steps. Provide ongoing activity reports.
• Establish guidelines for monitoring and controlling all access to data and network devices.
• Provide security admin oversight on virus, OS (Server/Network) and application patching with testing of security configurations and changes.
• Conduct regular reviews of IT Security controls and policies following a standards based methodology.
• Recommend IT Security solutions based on industry advancements and organization needs.
• Keep Leadership informed of all real, potential or perceived risk exposures.
• Recommend, coordinate, and conduct risk assessment activities including, security audits, attack and penetration test, network security assessments and vulnerability scans. Develop a mitigation approach to mitigate identified risks and provide periodic reporting.
• Collaborate with 3rd parties to ensure efficient security-related solutions, practices and processes are in place.
• Responds to security related service issues, problems, and critical situations to support resolution and minimize downtime.
• Provide subject matter expertise regarding external security events which may impact the company
• Maintain, develop, and continually evaluate security intelligence sources (technical & non-technical) to increase effectiveness and timeliness of reporting and acting upon threat information
• Develop strong collaborative relationships with IT Ops, Development, and other business units as a subject matter expert/advisory role to ensure security is designed in and considered throughout the system and product lifecycle
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking current practices; participating in professional societies
• Other duties as assigned. Regular attendance is required to fulfill the essential functions of the job

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or related field required
• 5+ years’ experience in Information Security engineering/architecture
• 2+ years of IT security leadership
• 10+ years progressive work experience in information technology security roles and relevant certifications will be considered in lieu of formal education
• Demonstrated professional skills or security certifications
  • Certified Information Systems Security Professional (CISSP)
  • MCSE: Azure Security Engineer Associate
  • Experience with Kusto Query Language (KQL)
  • Experienced with Palo Alto and PNCSE
• Experience in the use of security principles; risk assessment policies and standards; information security best practices, products and technologies; and network technologies
• Strong understanding of MITRE framework for cyber-attack methods and tools
• Must have extensive, detailed knowledge and hands-on experience with Internet protocols, IPS, firewalls, packet capture and analysis, SSH, TLS/SSL, web servers, application servers, database security, patch management, vulnerability assessment tools
• Experience with endpoint security software and encryption products
• Hands-on experience with Azure cloud services
• Experience designing, implementing and operating log management and SIEM reporting tools and reporting/analysis development
• May be required to work overtime and provide on call support, including weekends and holidays
• Demonstrate advanced understanding of business processes, internal control risk management, IT controls and related standards

Preferred Skills and Experience:

• Demonstrated experienced with Penetration Testing and attack tools, IP Port Scans, Next-Gen Firewall, Proxy and IDS configurations and management, Patch and vulnerability management, Network Segmentation, Access Controls, Wireless Security, VPN, PKI/Certificate Management, SIEM tools such as Azure Sentinel, Security gateways (web and email) such as Mimecast, Zscaler or Netskope.
• Security implementation project experience to include Cloud Services, IAM, Encryption, PKI, Vulnerability Management, Endpoint Protection, DMZ, SIEM
• Experience creating and documenting reference architectures and security controls.
• Experience implementing and managing security frameworks such as CIS20 or NIST

Job Summary:

Our client looking for a highly skilled Software Test Engineer to join their experienced engineering team to test our applications at scale, ensure the highest quality models and oversee releases for best user experience.

A daily routine for this position involves understanding customer usage, working closely with the product owners and developers, being part of feature design development, design test plans at scale, automating the tests, executing test plans, and reporting to stakeholders.

Our client is looking for a candidate who is innovative, organized, self-starter with excellent interpersonal skills, with a keen attention to detail and able to work under tight deadlines. Works with peers inside and outside of the engineering team to ensure high quality releases.
 

Qualifications:

• Bachelor’s degree in Computer Science or Information technology or related technical field and or with equivalent combination of education, training, or work experience.
• 5+ years of experience as hands on Software QA Engineer
• Hands-on experience with Agile-driven development
• Strong experience in test automation using Java, Java Script, Selenium, TestNG, Cucumber, Postman, Appium etc.
• Familiarity with Cross browser, mobile and API testing
• Good understanding of HTTP and RESTful APIs
• Hands-on experience with BDD
• Clear understanding of Object-oriented programming
• Good understanding of SQL
• Ability to identify good candidates for automation
• Previous experience working in remote team
• Analytical and problem-solving skills along with attention to detail
• Great written and verbal communication skills
• Experience working with cross functional teams to understand requirements and perform all tasks related to product quality

Role Summary:

The Senior QA will be responsibility for supporting the QA Analysts across multiple projects with the planning, design, execution, and release to production of simple to complex implementations. As the lead, you will collaborate with development and business teams to perform testing as per functional requirements.  Testing will include functionality, performance, reliability, stability, and compatibility to ensure that objectives are met, and solutions work as expected. The lead will be responsible for scheduling, planning, and controlling software development delivery through each phase of the life cycle.

You must have a passion around driving standard methodologies in the testing space, knowledge of software engineering practices and agile approaches, a strong desire for establishing and improving product quality, willingness to take challenges head on while being part of a team and superb communication, collaboration, reporting, analytical and problem-solving skills.

Essential Duties and Responsibilities:

• Define and document test strategy, test plans and test cases based on requirements and technical specifications that will validate organizational standards and user expectation
• Identify and create test data and equipment needed to adequately perform testing
• Record, document and ensure that validated deliverables meet functional design specifications and requirements
• Isolate, reproduce, track defects and verify fixes.  Follow proper follow-up and escalation as needed.
• Create metrics/reports to capture test progress for projects and releases
• Communicate project-related tasks such as plans, timelines, and requirements between different teams.
• Ensuring detailed test strategy in place that aligns with enterprise quality standards and considers the major factors in each project stage: processes/activities, environments, people, data, tools, and documentation
• Advises and advocates optimal test method-using automation for all tasks that are repeatable
• Provides continuity of testing and processes, mitigating risks
• Engage with Product Owner to align schedule, priorities, and communication during planning.
• Reviews requirements and provides high-level estimates during planning phase
• Advise QA team of impacts within and outside of their projects, up and downstream of impacted systems, and eliminates obstacles so that tests can be executed
• Oversee the regression test suite
• Plan, track, deploy, communicate the release of project deliverables with the development and business teams
• Lead the Go-Live activities to deploy the software successfully.
• Track the progress of releases and work to improve the process of release.

Qualifications:

• Minimum of 5 years related experience in Test Leadership, Manual & Automation, Open Source Automation tools, Automation framework and SQL
• Bachelor’s Degree in Computer Science Engineering, Information Systems, or related field

Preferred Skills and Experience:

• Experience building or improving test automation frameworks a plus.
• Experience using GIT or other Version Control Systems.
• Ability to understand API – JSON and XML formats with experience using API testing tools like Postman, Swagger or SoapUI.
• Knowledge of VBScript, C#, Java, HTML, and SQL a plus.

Role Summary:

Working independently, the Senior Server Engineer is responsible for the execution of the server infrastructure and administration of Active Directories.  his senior-level professional is a seasoned individual that works on complex development assignments and delivers solutions.

Essential Duties and Responsibilities:

• Sharing expertise and insight with other engineers
• Motivating staff and fostering collaboration
• Own backend services related to the identity and e-commerce needs of the entire company
• Translate requirements into technical designs and product roadmaps
• Lead the development effort and help the team turn designs into reality
• Ensure your services can handle the load generated by users
• Interface with external groups to provide integration support, strategy and direction
• Help set team standards around documentation, programming best practices and overall code quality
• Demonstrate a strong bias towards service, quality and customer satisfaction; applying information on past experiences and assists others in applying these lessons to solve problems.
• Monitors server performance, virtualization performance and provides utilization projections. Monitors backup system performance and reliability. Monitors messaging performance and performs troubleshooting of errors.
• Performs diagnostic analysis, preventive maintenance, and troubleshooting of networks and servers. Identifies inefficiencies in deployment/build process and provides solutions. Server setup, installation and configuration.
• Configures and maintains HA configurations of various types. Defines the hosts in the backup system and establishes schedules. Allocates Servers based on application needs using the appropriate protocols and tiers.
• Server capacity planning, forecasts server growth, consults vendors, plans and executes server installation. Collaborates with programmers and database administrators to optimize server performance.
• Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers.
• Builds positive working relationships with team members, managers & all departments.
• Ensure the appropriate level of documentation to support the operation.
• Develop and maintain strong relationships with internal and external clients.
• Completes IT Governance & IT project job assignments to ensure achievement of established project milestones
• Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
• Provide technical assistance in server planning, engineering and architecture.
• Provide recommendations on changes and design enhancements to improve reliability, security, processes, and performance.
• Maintain up-to-date knowledge of emerging server tools and technologies.
• Research, evaluate and recommend system technologies to support business requirements.
• Develop and manage a robust data backup and retention strategy
• Coaches and mentors’ Level I and II
• Other duties as assigned

Qualifications:

• Bachelor’s degree in Computer Science field and a certification in computer networking or other related certification.
• 5+ years of direct professional programming experience (Java proficiency preferred)
• Expert knowledge of object-oriented programming principals
• 5+ years of professional experience with REST APIs and other types of web services
• Hands-on experience building highly scalable applications and infrastructures (AWS experience preferred)
• 3+ years of professional experience with SQL and NoSQL database technologies
• 3+-years of professional experience with caching and queuing technologies
• B.S. degree (or higher) in Computer Science, or equivalent
• Strong written and verbal communication skills
• Self-motivated attitude with an ability to carry ideas from inception to completion
• Experience with setup and maintenance of MS System Center Products.
• Excellent verbal and written communication skills - ability to effectively exchange ideas and information and effectively relate to others in order to accomplish work responsibilities.
• Can effectively communicate issues and resolutions to all levels of the organization.
• Superior working technical knowledge, including Microsoft Windows Operating Systems, Local Area Networks, TCP/IP, DNS, DHCP, Group Policy and Active Directory to include a detailed understanding of the configuration and operation of Microsoft server products.
• Experience developing system administration scripts using PowerShell.
• Experience with setup and maintenance of MS Hyper-V.
• Excellent analytical and organizational skills — ability to plan and achieve a variety of tasks. Able to set priorities for client requests and deal with a number of issues concurrently.
• Experience in setup, configuration, and support of (Type of Technologies)
• Working knowledge with (Type of  technologies) and hyper converged infrastructures.