We’re seeking an experienced Director of Operations whose positive attitude will foster a culture where we exceed expectations, admire our people, and are passionate about making a difference. The ideal candidate will manage operations activities and provide consultation, assistance and follow-up to our team of diverse employees. The ability to communicate effectively and be objective and impartial while dealing with a multitude of cross-functional teams and people is imperative in this role.
Experience running a team but has ability to get hands dirty
Experience in Customer Service – handling customer escalations
Background in e-commerce
Website conversion rate
Digital ad spend
Background working with fulfillment, shipping, and/or a 3PL
Experience as an Account Manager/Sales Rep
Good grammar skills and ability to draft/edit blog posts, website text
Import/Export knowledge preferred
Ability to do basic html or wordpress preferred - Gold star if candidate can code in .liquid
Experience with Shopify/Magento/Woo Commerce etc. preferred
Manufacturing background or experience preferred
Knowledge of Scaling Up or LEAN methodology/6 sigma preferred
The Solution Architect will be responsible for the detailed design of technology related projects from inception through production support providing industry best practices as a trusted advisor to key business and technology stakeholders. The Solution Architect will provide exceptional technical design and thought leadership and will collaborate closely with various technology teams, vendors, and business partners.. The Solution Architect will prepare and deliver highly effective technology solutions through user story definition, logical data model design, functional system design, applying best-practice methodologies resulting in solutions that are highly usable, maintainable, scalable, reliable, extensible, secure, and functional.
Design and implement the architecture and deployment of high performance, integrated solutions that span multiple application and technology platforms.
Develops architecture design documents to facilitate integration of in-house development project and/or vendor based application fitting within the existing enterprise architecture.
Oversee the technical design and development efforts of complex projects from concept to completion.
Evaluate technology and market trends, recommending innovative solutions that improve our overall architecture.
Create and share architecture and design artifacts that clearly convey both intent and rationale.
Design appropriate security controls in every solution to ensure the network, applications, and data are not compromised.
Work closely with implementation teams to ensure alignment of plans with what what is being delivered.
Propose level of effort projections, functional breakdown (phases, features, user stories, etc.) and technical resource plans to support project managers, scrum masters, product owners and others in the planning process.
Educate and influence others in order to gain buy-in on proposed roadmaps, strategies, standards and solutions.
Participate in architectural review functions and ensure adherence to technology standards and architecture.
Review current system designs for improvement opportunities and recommend solutions.
Facilitate communications between IT teams and business stakeholders for technical issues and/or major changes; acting as the technical domain subject matter expert.
Provide expertise to educate, coach and mentor team members; provide performance feedback to manager(s).
The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any overtime as requested or needed to perform job responsibilities.
All other duties as assigned.
Required Work Experience
3 to 5 years experience in the industry in similar role
7 years of experience in at least two IT disciplines in a service oriented architecture environment (such as architecture, application development, database, security, or infrastructure)
4 years of experience in the design, implementation and governance of systems architecture in a complex business applications environment
Experience and background in software development and Agile methodologies
Preferred Work Experience
5 years of experience architecting applications in .Net and Microsoft Technologies
2 years of experience in cloud-based system design
Demonstrated experience across multiple IT technology domains including software development languages and platforms, infrastructure platforms, data management and database technologies, cloud and networking technologies, and security frameworks.
Experience in applying Service-Oriented Architecture to solutions.
Deep knowledge and experience in using and applying API, SOAP, WSDL, JSON, ESB, and XML based solutions.
Experience and background in project management.
Associate’s degree in Computer Science, Information Systems, Engineering or related field
Bachelor’s degree in Computer Science, Information Systems, or related field
Microsoft Technical Certifications
Cloud Architect Certification
Required Job Skills
Strong knowledge of application security and securing the complete solution
Mastery of coding design patterns and services architecture
A proven track record of using technology to capitalize on business opportunities and deliver projects on time and on budget consistently.
Proven experience in documenting business processes and creating system designs using process flow diagram tools, UML, sequence diagrams, etc.
Understands and resolves highly complex large scale or systems level problems. Able to quickly and efficiently troubleshoot such problems utilizing team resources to coordinate solutions
Strong leadership, partnership, collaboration and team building skills.
Strong understanding of infrastructure technologies: WAN, LAN, Networking, Firewalls, Security
Strong understanding of software development methodologies.
Ability to apply verbal, written and persuasive communication skills to influence others both individually and groups.
Proficient in utilization of audio/visual tools to effectively present to groups and capable of presenting technical information to other functions or groups both inside and outside of the organization
Collaborate closely with business stakeholders and development teams to ensure the architecture and design is usable, maintainable, scalable, reliable, extensible, secure, portable and functional.
Understand, advocate and augment the standards, best practices and architectural principles that guide solution decisions, development environments, tools, and deployment procedures for the enterprise.
Strong self-starter, motivated, enthusiastic, risk taker, innovative, and customer service oriented with a record of success.
Excellent organizational and planning skills.
Ability to cope with the rapid pace and constant change associated with the industry.
Ability to successfully manage numerous projects simultaneously.
Ability to communicate effectively, both oral and written, with internal and external contacts.
Extensive experience or understanding of services technologies and standards, .NET platform, and Web Service Specifications WS
Technical expertise knowledge in: XML and Web Services, XML, XSLT, SOAP, WSDL, UDDI and GRID.
Strong understanding of infrastructure architecture and security architecture concepts.
Strong command of database design concepts
Understanding of NoSQL, MS Dynamics CRM technologies and microservices architecture
Familiarity with an Enterprise Service Bus (ESB) architecture in Microsoft BizTalk or other platform
Required Professional Competencies
Customer focused with strong verbal and written communications skills and the ability to interact professionally at all levels of the organization and across multiple technological and business functions.
Able to teach others and explain complex concepts with clarity, educating through knowledge sharing presentations and written documents.
Ability to be self-aware and emotionally intelligent, able to give and receive constructive feedback and continue self-development.
Confidence to challenge the status quo and lead change in the organization.
Demonstrated understanding of modern architecture and design.
Mix of creative and technical thinking with a high degree of accuracy and attention to detail.
Strong knowledge of IT systems, practices and functional units.
Strong knowledge of application development, infrastructure and operations.
Ability to be approachable and develop healthy working relationships across a diverse team.
Ability to assess a situation, make critical observations and take appropriate risks, using available information.
Anticipate downstream technical needs and steer architectural designs to appropriately factor in considerations.
Strong analytical skills to support independent and effective decisions.
Be driven for results and work effectively with management, project managers, analysts, developers, engineers, architects, system administrators, and testers to conceive, design, and deliver successful solutions.
Able to operate at highly varying levels of abstraction including business strategy, technology strategy, technical design and implementation.
Required Leadership Experience and Competencies
Provide leadership, promote teamwork, and act collaboratively to meet objectives.
Experience leading teams and implementing projects with both business and technical participants.
Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.
Ability to build consensus with a diverse team in an ever-changing environment.
Preferred Job Skills
Expert knowledge designing highly redundant, scalable, multi-tier enterprise transaction processing systems from front end to back end.
Experience with cloud architecture.
Knowledge of HIPAA security and privacy standards.
In depth knowledge of healthcare and health plan data structures and business processes and workflows.
VP of Product
Location: Downtown Phoenix
Our client is seeking a VP of Product to manage their full product pipeline. With a +$25T addressable US market, this is a truly unique opportunity to help define and shape one of the highest growth RE tech startups on the planet.
Do you pride yourself in having a deep knowledge in lean testing and experimental design? Do you continually find yourself geeking out on agile organization and product management frameworks? Do you have a talent for driving funnel optimization? If you lie awake at night thinking about how to increase funnel conversion by 30%...then this role may be for you!
Develop the product strategy including vision and building the business case
Conduct qualitative research to determine product needs
Perform benchmark and competitive landscape studies
Build and develop a team of high output Product owners and analysts
Work closely with Market GMs to determine feature and product needs
Work closely with our local teams to run experiments, surface insights and develop strategy to grow their markets
Hire, coach and mentor your team while rolling-up your sleeves to contribute in high impact product requirements
You lead through vision, and by example
You are strong collaborator
You build trust with a wide range of audiences
You can distill large and complex projects down to simple terms all stakeholders understand
You have the ability to collaborate effectively with cross-functional teams
You have a strong analytical mind and attention detail
Bachelor’s degree or higher in Comp. Sci, Engineering or business; MBA a plus
At least 10 years as a Product Owner or PO leadership
4+ years of people management experience
Prior P&L Responsibility
Demonstrable success establishing and achieving business goals
Director of Application Hosting
Location: Midtown Phoenix
The Director of Application Hosting and Automation - is responsible for providing leadership and for the day-to-day management of team accountable for delivery, provisioning, installation/configuration, operation, and maintenance of company virtual infrastructure focusing on VMware, Nutanix, Docker, Kubernetes and various automation platforms. Manages the design, implementation and administration of virtual environments, storage environments and leads team of highly diverse Site Reliability Engineers(SRE).
Manages the design and Implementation of all Virtualization and Storage environments.
Collaborates with internal and external groups, as required, to accomplish system build, monitoring, performance tuning, and troubleshooting activities. Develops, builds, and sustains a strong working relationships and partnerships with Application Development, Support and Business Partner functions. Accountable for quality of services and solutions delivered.
Manages the development, implementation, and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals. Creates and updates standard operating procedure.
Manages team to provides Engineering and Tier 3 support to compute, storage and virtualization infrastructure.
Responsible for backup and disaster recovery (BC/DR) and replication across compute and storage environment.
Maintains strong working relationship with Application Development leadership as SRE roles will support their development lifecycle, obtain expert level knowledge of their key application and infrastructure architecture and will serve as dotted line reports into the development organization.
Responsible for management of Compute Environment hosting virtual infrastructure and storage environments.
Provides configuration management, change management alignment, accurately assesses the risk and impact of modifications.
Ensures that security policies are met, regulatory compliance requirements met and all environments in scope maintain currency via strong vulnerability & lifecycle management.
Capacity forecasting educating the fiscal planning cycle, technology spend and work estimation for technologies in scope.
Establishes SLAs and KPIs aligned to business objectives. Manages and ensures that tickets and work requests are being properly addressed in accordance with outlined SLA’s.
Develops effective, efficient, and rigorous processes and methodologies which include performance and capacity monitoring and reporting. Automate daily & operational tasks with tools and processes.
Develops system architectural, topology and lifecycle roadmaps that help to ensure business and service continuity.
Manages key vendors, contractors, and cloud providers.
Oversees procurement of software and hardware, accountable for accuracy of asset inventory.
Provides leadership, development plans and mentoring to technical staff and other aspiring leaders.
Manages and supports team of system engineers. Performs supervisory functions by interviewing, selecting, and providing training for new staff; by approving or disapproving recommendations from subordinate staff on personal actions; by evaluation subordinates' performance; by hearing and resolving employee grievance; and by determining the need for and initiating disciplinary action in order to ensure adequate and competent staffing for the agency, program, division, or institution.
Bachelor's degree in Computer Science, engineering preferred, comparable work experience may be considered.
5 years of VMware and other virtualization and storage platform experience. Experience in supporting multi-vendor virtualization technologies, Storage and Server hardware environments.
5 years experience supporting Microsoft and Linux Platforms and Services
5 years experience supporting web based application hosting
1-2 years minimum experience with automation solutions including vSphere, Chef, Puppet, Ansible
Strong working knowledge of full stack hosting environments
Knowledge of various storage and storage protocols
Ability to lead and manage a team of technical resources to meet the requirements
Ability to work in a large scale, fast paced, and cross-functional team environment with excellent management skills
Self-driven professional, very detail oriented
Ability to communicate effectively at all organizational levels
Analytical, conceptual, and problem-solving abilities.
Senior Manager IT Program Management
Location: North Scottsdale
The Senior Manager, IT Program Management is responsible for providing managerial support to strategic programs and projects, as guided by Information Technology, Program Management Office (PMO) standards and processes. The Senior Manager, IT Program Management contributes to the daily IT PMO operations to ensure effective project coordination and reporting across the entire IT department. This position closely interfaces with the Business and IT leadership, project managers, BTO and other stakeholders over the progress of the program. The scope of work includes considerably complex programs and projects that may impact the entire organization as well as efforts with department or functional level impact.
Provides leadership and oversight to a team of project managers. Provides project teams with expertise and direction, with teams consisting of a mix of both full-time and contractor staff.
Provides input to resource plans, budget planning and tracking. Manages team(s) to achieve target scope, schedule and cost and to ensure alignment to department and corporate strategy.
Collaborates with varying levels of indirect reports/resources and manages through influence. Uses capabilities to influence customers, stakeholders, and project managers to properly manage divergent expectations.
Navigates within a geographically dispersed and operationally decentralized organization leveraging a working understanding of customer, local (field), shareholder, and employee priorities to achieve varying project objectives.
Manages and partners with the company’s external vendors and collaborates with vendor resources.
Conducts periodic reviews to monitor milestone progress; identifies potential issues with key stakeholders and keeps IT leaders apprised of project status.
On a regular basis, assists business owners and project managers in preparing complete and comprehensive status reviews on all project activities and issues for project sponsors and IT leaders.
Facilitates and assists in proper articulation and communication of accurate expectations of project progress, project prioritization and project delivery timelines.
Partners with IT Program Governance team to improve processes and standards and ensure continuous improvement during and following implementation of programs
Demonstrates and leverages strong strategic, business and financial acumen.
Ensures that all project managers follow PMO processes and policies and that accurate and timely information is collected and reported regularly on project progress and financial status.
Performs other job-related duties as assigned or apparent.
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Bachelor's degree with a concentration in Computer Science or a related technical discipline
Minimum of 10 years of experience with industry standard project management methodologies for IT development (SDLC, Agile, Waterfall, Scrum, Lean, PMBOK or ITIL a plus) (required)
Minimum of 5 years of experience in managing enterprise level and/or multi-departmental projects to completion (required)
Experience working in a project management office
Project Management (PMP, PMI) certification or equivalent
Certification in leading software development Project Management Methodologies (SDLC, Waterfall, Agile)
Extensive knowledge of project management tools such as Microsoft Project Service, SharePoint, Clarity, PPM, Rally and MS Office
Proficiency in partnering with business leaders to drive company strategies
Ability to lead and work effectively with a broad cross function of financial and operational employees, external customers and vendors in driving organization change
Eligible employees can elect to participate in:
Comprehensive medical benefits coverage, dental plans and vision coverage
Health care and dependent care spending accounts
Short- and long-term disability
Life insurance and accidental death & dismemberment insurance
Employee and Family Assistance Program (EAP)
Employee discount programs
401(k) plan with a generous company match
Employee Stock Purchase Plan (ESPP)
Mobile Software Engineer
Our client is looking for Mobile Software Engineers at multiple levels (Junior, Senior, Lead) to join our rapidly growing team. We have the unique opportunity to be part of the quickly growing tech-enabled company that is revolutionizing the real estate market. We are looking for teammates that are passionate about technology. People who will enjoy a collaborative environment, leveraging the newest Mobile and Azure Cloud technology that will empower our customers with a unique and engaging experience.
Building and maintaining our mobile app which are built on the latest technologies, including Azure Cloud Services, .NET Core 2.0, React Native.
Enhancing the mobile experience provided to our customers through innovative features and integration with our back-end web services, RESTful APIs and other technologies.
Contributing to our suite of automated tests scripts.
Mentoring junior engineer team members
Working closely with the Marketing & Business Teams to implement new features.
Experience and Qualifications:
Professional experience using the following programing languages/technologies:
Some experience developing native iOS/Android apps
Experience using Git/Mercurial
Experience with REST API and integrations
Experience shipping at least 1 mobile app built with React Native
Have worked on Agile teams (Scrum with XP best practices) and interested in collaborating closely with the business.
You have a high EQ (emotional intelligence) and able to effectively work well with others, fostering a great, collaborative, and fun environment, even amidst technical challenges.
Senior Business Intelligence Architect
Client seeks a talented Senior Business Intelligence Architect to join the growing team at the Support Office. The Senior Business Intelligence Architect will analyze and implement business intelligence for the Company including determining platforms and correct functioning for the central data warehouse. They will process large amounts of information to draw conclusions based on intelligence findings, interacts with a variety of business professionals, and communicates critical project requirements within the IT organization around business analytics.
Maintains, supports and enhances the business intelligence data back-end, including the data warehouse.
Maps configurations and complex data architectures, ensuring documentation meets current and forecasted needs.
Collaborates and works with the analytics team to ensure that data and reports meet the Company's needs.
Leads and provides technical guidance for design and implementation of data storage and governance systems.
Builds out business intelligence applications and data warehouse using tools and techniques including Tableau, SQL Replication, SSIS, SSRS, SSAS, and Power BI.
Works in an Agile Development methodology with TFS experience or similar toolset.
Manages the design, development, implementation and maintenance of databases.
Establishes, maintains and communicates database and data warehousing security to ensure that the Company meets established security requirements in protecting data assets.
Develops and maintains vendor relationships.
Develops and establishes programming, data base and data warehousing standards.
Contributes recommendations on systems, processes and infrastructure improvements.
College diploma or university degree in a computer related field or a high school diploma and 4 years equivalent work experience.
4+ years developing on the latest Microsoft SQL Server database platforms.
T-SQL database development and optimization skills, including stored procedure development and query & index tuning.
4 years practical experience with Microsoft operating systems, active directory, and LAN/WAN technologies.
Advanced knowledge in the use of SQL Server Integration Services (SSIS) to integrate data from a variety of sources.
Advanced knowledge building tabular models using SQL Server Analysis Services (SSAS).
Expert knowledge in logical and physical database modeling.
Relational and multi-dimensional database design and implementation experience highly desired.
Supervisory/team building/mentoring experience a plus.
Microsoft Excel, Word, Outlook and Internet research.
Demonstrates good problem solving abilities and awareness of surrounding issues.
Medical (company covers over 80% of monthly premiums), Dental, & Vision Insurance
401(k) Profit Sharing
Paid Time Off and Paid Holidays
Free soda and snacks in the office, free movies, and more
Test Automation Engineer (Contract)
Location: Downtown Phoenix
This candidate will join an already established automation team. A framework has been developed and we have over 180 automated tests and they are written to handle Angular JS applications. It is expected that the candidate is a self-starter and works with minimum supervision/mentoring. The candidate is expected to quickly ramp up and contribute to the automation effort and the maintenance of existing tests which are complex and require someone with good command of C#/OOP, XPATH, and working experience with Angular JS.
Creates and maintains automated tests for Angular JS applications to execute under Chrome and Internet Explorer utilizing the latest version of Selenium Web Driver in .NET C#
Establishes automated regression and smoke tests for our ongoing projects
Maintains, executes and addresses issues with automated scripts
Maintains and enhances parts of our automation framework as needed
Interprets daily automated test reports to identify issues with the application / automated scripts and log any defects
Analyze new product features and business requirements to develop in-depth test cases and assist in functional testing when needed
Creates, maintains, executes and organizes reusable functional test cases in TFS (Team Foundation Server) and MTM (Microsoft Test Manager).
Documents and evaluates test results; tracks and manages defects; troubleshoots issues and generates test reports and metrics
Deploys applications to the QA environment using Octopus / TeamCity during testing cycles
Collaborates with other testers to ensure product quality, increase test coverage and meet sprint deadlines
Supports continuous improvement of the current software quality assurance methodologies process
Identifies and investigates issues and proactively seeks solutions
Ensures proper coordination and communication with customers and internal staff to identify and resolve customer problems and concerns associated with supported software applications
Selenium Web Driver – latest version
Strong skills are required in refactoring absolute XPath to relative expressions for web page element locators
Object Oriented Principles and Design Patterns
Effective Verbal and written communication with all levels of the organization
Complex SQL and familiarity or working knowledge with T-SQL
Microsoft Team Foundation Server (TFS)
Microsoft Test Manager (MTM)
Visual Studio 2017 / TFS Source Control Explorer
Atlassian Jira and Confluence
NET NUnit test framework
Visual Studio 2017
Experience working with Visual Studio 2017
Web API testing (SOAP/JSON) and tools
Performance and Load Testing tools such as Progress Test Studio, JMeter or WAPT Pro
Minimum 3-5 years of hands on experience in automating web applications using Selenium web driver test automation
Minimum 2-3 years of experience with Page Object Model (POM)
Hands on experience in Visual Studio 2017, TFS and Microsoft Test Manager in both source code management and test planning / test case design and execution.
Hands on experience with OOP concepts and design patterns
Working knowledge in test case and bug tracking systems such as Jira, Confluence, TFS, MTM
Experience with POM based Selenium test framework design and development
Experience with Agile software development methodologies Scrum / Kanban
Experience with unit test frameworks such as NUnit
Working knowledge in automating Angular JS applications using Selenium is highly desirable
Working experience with automating selenium with the .NET C# language
2-3 years of experience with .NET C#
2 years of experience in designing/implementing test automation frameworks
Minimum 1 year experience with NUnit framework
In addition to Selenium and functional testing, a working experience with performance and load testing is desirable
Continuous Integration and deployment tools such as Team City and Octopus
Bachelor’s Degree in Computer Science
Site Reliability Engineer
Location: Midtown Phoenix
Client is seeking a candidate with a strong focus on delivering high levels of infrastructure services to internal development teams. Directly aligning with dev/devops teams, the candidate’s strong background in infrastructure operations will help to design, implement, and maintain software build engineering processes, product testing and staging environments, on a global Linux/Windows based production infrastructure.
Experience with the end to end lifecycle of monitoring, configuration, and automation tools such as Satellite, Ansible, Puppet, Microsoft System Center Operations Manager (SCOM) and the Systems Center Configuration Manager (SCCM) in a medium to large computing environment is a requirement. It is more important to be a master of the methodologies, protocols, and architecture (with the ability to implement) of deployment, monitoring, and alerting than the specific toolset. This position requires senior level System Administration skills to ensure infrastructure is deployed, maintained and configured quickly and efficiently while still adhering to our core infrastructure standards. As a dedicated agile team member, the incumbent will provide input and guidance to the development process to ensure monitoring and operational considerations are built-in to every feature to achieve a secure and stable platform.
The ideal candidate will have the opportunity to help build a highly valued team within company and contribute to our ability to streamline our release management process, support multiple pre-prod and R&D environments and production systems across our organization. The Site Reliability Engineer (SRE) will be part of a team of SRE’s, driving operational excellence and focusing on delivering and managing our agile environments. He/She will leverage knowledge, experience and expertise across multiple technology stacks to automate, deploy and validate dynamic release management environment with the goal of continuous improvement and optimization. He/She will possess the ability to influence change within their department and others and identify, propose, and implement best practices. The candidate will oversee agile deployments, configurations and ongoing maintenance of our pre-production and production environments, software, and equipment in our datacenters. To improve efficiencies, scripting, automation, and real world experience expertise to solve complex problems is equally important.
Dedicated member of an agile software/devops team
Deployment, support and maintenance of development software stacks, overseeing build frameworks
Manage and maintain enterprise infrastructure tools as the primary subject matter expert
Deploy and manage virtualization infrastructure
Respond to system issues related to the infrastructure and fulfill service requests
Lead infrastructure deployments in the scrum
Assist in facilitating datacenter activities such as system upgrades and hardware provisioning.
Provide support, and implementation of security policies, compliance, and best practices
Prioritize workload and resolve any technical issues/roadblocks
Solid skills in logical troubleshooting, communication, documentation and problem resolution
Experience with VMWare virtualization technologies including vSphere, vCenter management suite.
Familiar with SRM, vROps, VCAC and vCloud technologies.
2+ years in an agile Operations/DevOps environment
Bachelor’s degree in Information Technology (will consider technical training/job experience equivalents)
2+ years’ RedHat Linux Systems Administration
Scripting languages for configuration and automation such as Python and Shell
2+ years’ experience with VMWare ESX
Knowledge of protocols: HTTP, SSL, SSH, JMS, JDBC, REST API, etc.
Knowledge of SAN best practices for VMware, Windows and Linux operating system.
Proficiency in operating system, software, and hardware installation / configuration
Basic understanding of Networks (VLAN, sub netting, routing and switching)
Experience in automation of key functions, including back-up, continuous integration, provisioning is a huge plus
Continuous integration tools – experience with Perforce-Jenkins-Nolio and VMWare tools is a plus
Willing to work under different technologies and take up new technology responsibilities outside the core skills
Fluent English and high oral and written communication skills
Ability to interact with various levels of professionals
Ability to work under pressure in a fast paced environment and meet tight deadlines
Ability to act independently to drive IT goals and changes
Advanced troubleshooting methodology
Be able to judge priorities and adjust their work accordingly
Identify and escalate situations requiring urgent attention
Good understanding of networking and storage technologies related to databases
General server and network hardware components including rack mounted servers, blade systems, storage, and networking
Being able to work cross platform, with Windows and Linux. This helps understand hybrid platform environment and thus help design considerations. Certification is preferable (RHCE or likewise)
Familiarity with monitoring and analysis solutions such as Extrahop, Solarwinds, NetMon
Familiarity with .Net application development
Cisco UCS experience
Work experience in eCommerce a plus
Configuration management and automation using tools such as Puppet, Chef, Salt, Ansible
Senior DevOps Engineer
Our client is seeking a Senior DevOps Engineer to join their DevOps team. Client is a software-as-a-service (SaaS) company.
2 years of practical coding experience with NodeJS
2 years of writing backend services and/or monolithic applications
2 years of Docker
2 years of MySQL/MariaDB and/or Postgres practical usage
Working knowledge of the CICD workflow and trunk development
2 years of AWS experience
1 year of AWS SDK and CLI experience
4 years of experience dealing Linux servers supporting your own applications
Configuration Management using Ansible
Infrastructure orchestration using Terraform/CloudFormation
Any AWS Certification
Experience writing code for services oriented architectures
Familiarity with PCI and/or SOC compliance
Senior Network Engineer
Location: Midtown Phoenix
As a member of the Network Engineering team, the Network Engineer will be a multi-talented individual, with working knowledge of network management protocols, networking architecture, firewall and compliance standards. The candidate will have experience configuring, administering, and deploying network devices within a complex environment.
Complete iteration projects and tasks to a defined schedule and keep project management updated with progress.
Provide technical input and recommendations on proposals/projects.
Ensure proposed solutions include monitoring, reporting, backup, redundancy and are scalable and meet the needs of the business.
Document all changes made to the network/devices.
Lead key process improvement initiatives to support business continuity and reliability of system infrastructure. Develop recommendations and execute systems solutions for enhancing current processes.
Analyze, monitor, document and troubleshoot business processes for optimal system performance, compliance with customer requirements and management awareness.
Provide immediate response to trouble tickets in a timely fashion and in compliance with standards.
Complete change requests/tasks on time and to schedule.
Provide on-call 24/7/365 advanced troubleshooting support on production systems, services & infrastructure.
Minimum 5-7 years of work experience as a network engineer working with Cisco network based environments.
Cisco CCNP or equivalent Networking experience
Cisco ASA Firewalls, IOS and NXOS
Cisco ACI, VXLAN and SDLAN technologies.
Extensive experience using the following protocols TCP/IP, SSL, LACP, LLDP/CDP, EIGRP, HSRP, SNMP, STP, VPC, VDC, RADIUS, TACACS+, Policy based routing
NMS (PRTG, Solarwinds)
Knowledge of: VMWare vSAN and NSX technologies
Excellent written and oral communication skills
Excellent documentation skills
Excellent listening and interpersonal skills
Ability to communicate ideas in both technical and user-friendly language
Ability to conduct research into new technologies and products
Highly self-motivated and directed
Strong organizational skills with a keen attention to detail
Ability to analyze issues, use sound judgment, and solve complex problems
Proficient in multi-tasking
Able to prioritize and execute tasks
Experience working in a team-oriented, collaborative environment across multiple time zones
Understanding of development and project management processes and methodologies
Understanding of industry trends as well as successful strategies and product roadmaps
Strong strategic planning capabilities with proven hands on implementation experience
Strong troubleshooting/problem solving
College diploma or university degree with a Technical Major, such as Engineering or Computer Science; equivalent experience may be considered in lieu of education requirement
At least three years’ experience in engineering integration position
Occasional inspection of cables and wiring in floors and ceilings.
Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
Senior Network Engineer
As an IT Infrastructure Engineer III, you will maintain and support the company’s Infrastructure to provide maximum performance, reliability and security. The IT Infrastructure Engineer III will mentor and train others on the team.
Train and mentor less experienced team members
Ensure healthy and reliable disaster recovery. Microsoft Hyper-v and Veeam Backup
Maintain Active Directory including DFS, DNS, DHCP, WINS and Group policy.
Maintain server infrastructure: HP Blades and Microsoft Hyper-v
Maintain application infrastructure: Microsoft Exchange, Microsoft SQL, Hyper-v, Progress, Newstar, Newstar Sales, SharePoint, Onbase, Hyperion, FDM, CRM
Maintain .com web infrastructure: SiteCore
Respond to alerts from Servers and Network Devices
Resolve issues remotely as much as possible
Travel to all North America Divisions as needed
Write scripts to automate repetitive tasks
On call / weekend support as needed
Be available 24/7 as needed
You are willing to perform other duties as assigned
High school diploma minimum with an Associates Degree or Technical Diploma or Bachelor’s degree preferred
5+ years minimum related experience with 7+ years preferred
Preferred certifications in MCSE, CCNA, and CCIE
Willing to occasionally local and overnight travel
Interviewing, selecting, and training employees
Setting rates of pay and hours of work
Appraising productivity; handling employee grievances or complaints, or disciplining employees
Determining work techniques
Planning the work
Apportioning work among employees
Determining the types of equipment to be used in performing work, or materials needed
Planning budgets for work
Monitoring work for legal or regulatory compliance
Providing for safety and security of the workplace
Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Report to Division/Corporate Office/Community daily and adhere to schedule
Ability to oversee direct reports daily and provide guidance as needed
Ability to access, input, and retrieve information from a computer and/or electronic device
Ability to have face to face conversations with customers, co-workers and higher level manager
Ability to sit or stand for long periods of time and move around work environment as needed
Ability to operate a motor vehicle
Comply with company policies and procedure
Must be able to able to remain in a stationary position 50% of the time
The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.
Benefits of Working with this Company:
We are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:
Health Care - Medical/Dental/Vision/Prescription Drug Coverage
401(k) with Company Matching Contributions
Flexible Spending Accounts
Employee & Dependent Life Insurance
Vacation & Company Holidays
Employee Home Purchase Rebate Program
Home Mortgage Program
Employee Assistance Program (EAP)
The role of Middleware Developer is responsible for the constant development, integration, and maintenance of the internal business systems. The Middleware Developer is a hands-on professional responsible for systems analysis, design, architecture, development, testing, implementation, documentation, and support of technical solutions within the internal systems and ancillary business applications. The primary focus for this role will involve creating technical requirements from business and functional requirements all the way through development and deployment to the production environment. The ideal candidate has strong experience working within an agile development environment and experience in standard project methodologies. The Middleware Developer collaborates with business analysts and business leads to design and develop business solutions supporting the finance, purchasing, sales, customer relationship management, and construction functions.
Responsibilities and Duties:
Maintain a clear history of code through the use of source control tools
Building scalable solutions and ‘smart’ code that can be reused in the future
Support the first/second line team to resolve issues that come into the service desk acting as a point of escalation for more challenging issues
Knowledge and exposure to Cloud Integration concepts & fundamentals
SOA design principles
Strong knowledge in working with RESTful APIs and Web-services technologies (XML, SOAP, REST, XSLT, JSON)
Experience on Integration appliances/Hypervisor & related technologies (IBM App Connect Pro (a.k.a. Cast Iron), IBM DataPower)
Monitor integration logs and take appropriate action
Salesforce Service Cloud
Databases (Oracle, MSSQL, IBM DB2)
Bachelor’s degree in a technical or business-related field; equivalent experience may be substituted for a degree
3+ years software development experience
3+ years of IBM App Connect Pro (a.k.a. Cast Iron) experience or related technologies such as Informatica, Jitterbit, MuleSoft, DataPower, Alteryx
Genesys Contact Center Admin/Programmer (Contract)
Location: Downtown Phoenix
Our client has a need for seasonal help with its support of the Contact Center environment(s). Having a mix of both Avaya Aura and Genesys (prev. Interactive Intelligence) CIC platforms we are looking for a reliable individual who is open minded, innovative, has the ability to quickly grasp the organization’s core services along with being able to easily adapt to rapidly changing priorities. This is a great opportunity to be exposed to a multi-vendor, integrated contact center environment and be hands-on in helping to develop solutions to more effectively use the features and functions to better serve our users. The typical work hours would be Monday – Friday, 8am – 5pm, excluding holidays and weekends.
While this initial engagement is being viewed as seasonal there may be an opportunity for a longer-term engagement with a similar but broader scope. This engagement and any future engagements require the candidate(s) to be fully knowledgeable and versed on the Genesys/ Interactive Intelligence CIC platform and know the contact center related programming procedures, methods and practices. Lastly, additional skills and knowledge the candidate would have would include but not be limited to: SIP, CCXML, VXML, SQL, RTC.
The chosen candidate will use their contact center specific knowledge of the Genesys CIC platform to update and/ or develop detailed documentation on call flows, integration points to external data sources, logic developed for self-service applications, use of text-to-speech and information used for reporting and analysis. In addition, the candidate will work with in-house resources as well as our vendor partners to fully understand the contact center related architecture of both of the environments and how calls move from one system to another toward their final destination. One of the primary outcomes of this engagement is to ensure the team has developed a deeper level of understanding about the Genesys CIC platform, the programming/call-flow it contains and whether the existing environment is programmed as efficiently as it can be. Expert knowledge of Office 365 is required.
Experience level between 5-9 years
The candidate will be tasked with providing periodic overviews to members of the team about the information being captured and documented. These overviews may be relatively technical in nature so the candidate should have an extremely firm grasp on contact center basics including terminology (i.e. IVR, WFM, speech recognition, CTI, analytics, routing, queuing – to name just a few) as well as market trends such as CEM & CRM, CCaaS, SIP, Omnichannel and others. The candidate will work with the Voice & UC operational team but will be expected to consistently keep on task and work in a fairly autonomous manner.
This engagement and any future engagements require the candidate(s) to be fully knowledgeable and versed on the Genesys/ Interactive Intelligence CIC platform and know the contact center related programming procedures, methods and practices.
Lastly, additional skills and knowledge the candidate would have would include but not be limited to: SIP, CCXML, VXML, SQL, RTC.
Service Desk Engineer
Location: North Scottsdale
Our client is looking for a Service Desk Engineer to provide technical support to internal customers, across numerous geographical locations, on supported platforms and applications. This person will be responsible for responding to requests for technical assistance via phone, electronically, (ticketing system or email), or in person.
Our ideal candidate will have experience working in the Home Building industry (preferred but not essential) and will have an exceptional sense of customer service to provide an example for the department and engage with the organization. They will also have excellent communication skills and be able to quickly articulate progress to users from line level to Senior Management.
Work directly with customers to resolve technical issues while tracking detailed information about each customer’s service need in an IT Service Management System.
Handle Tier 1 help desk incidents through tickets and/or phone.
Working life-cycle of a help desk incidents and service requests in a timely manner with thoroughness, attention to detail and a high level of customer services/satisfaction while providing customers updates throughout the process.
Clearly documents problem descriptions and step-by-step solutions in a Knowledge Base Library.
Works with other network personnel in a team-oriented manner, constantly learning from one another’s talents and skills.
Test fixes to ensure problem has been adequately resolved.
Facilitates the setup of user accounts and permissions in a variety of platforms (Active Directory, Office 365, and NTFS). Communicate with management on PC and network issues/service request by escalating clearly identified issues and steps taken to resolve when applicable. Able to conduct research in a wide range of computing issues as required.
Install, modify and repair computer hardware and software.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional. publications; establishing personal networks.
Other duties as assigned. Regular attendance is required to fulfill the essential functions of the job.
1-2 years’ work experience in information technology support role
1-2 years’ work experience working in a Windows environment
3-4 years’ progressive work experience in information technology infrastructure role will be considered in lieu of formal education
Excellent phone etiquette, written and verbal communication and interpersonal skills a must
Exceptional time management with the ability to cope with pressure, prioritize tickets in an ITSM system and other responsibilities and meet agreed service-level agreements individually and as a team member
Attention to detail with firm problem solving, analytical and research skills
Self-motivated and driven towards continuous improvement in knowledge and skill development
Intermediate experience with MS Windows 10, Office 365, MS Office Suite 2013+, ITIL based service desk systems
Foundational experience with Anti-Virus platforms, Imaging Deployment Technology (e.g., MDT, WDS), Remote Phone Support, Mobile Technology (e.g., iOS, Android)
Exceptional work ethic and the highest levels of integrity
Work is performed in an office environment; continuous contact with other staff and the public is necessary
Occasional travel throughout the country may be required
Able to work and operate from a branch office and/or corporate office
Able to sit for extended periods; frequently stand and walk; normal manual dexterity and hand-eye co-ordination; lift and move objects weighing up to 25 lbs.; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, etc
Preferred - Experience of Home Building Industry (or a closely aligned industry)